For customer service operations today, artificial intelligence has become an essential component of responsible customer ...

Health care organizations have long tried to enlist physicians in their effort to control or reduce costs. One effective ...

When done right, AI can not only improve short-term productivity of organizations but can also increase their long-term ...

Too often, leaders revert to controlling behavior in order to quickly reduce costs, which comes at the expense of people, purpose, and genuine gains in productivity. This “power-over” paradigm is the ...