Elon Musk's Optimus robot highlights how AI in customer experience can transform daily tasks and create more engaging brand ...

Explore how PatPat evolved from kids' wear to a family-oriented brand with Ranu Coleman on CMSWire's The CMO Circle.

Robbert Hock, founder and owner of Kayee, an independent provider of Sitecore development, said besides AI integration in ...

Groundbreaking Capability Removes the Mystery of Paid Placement ROI, Creating New Growth Opportunities for Marketers NEW YORK--(BUSINESS WIRE)--PartnerCentric, a leader in performance marketing, ...

Strategic collaboration equips Business Process Outsourcing (BPO) providers with Callvu’s Digital Micro Apps, which are built for modern call-centers. SAN FRANCISCO, CA, UNITED STATES, October 16, ...

AI isn’t just about crunching numbers—it’s a tool for uncovering meaningful insights into your customers’ preferences and ...

Experience is everything. Effective customer service recovery turns negative moments into trust-building opportunities for ...

There’s no need to identify all these metrics; identifying 20% of data that will drive 80% of the impact. Focus on 10 to 20 key dimensions (like industry or campaign name) and associated metrics (such ...

Poor customer satisfaction isn’t a problem that can be handled by customer experience or customer service departments alone.

The judgment affects how firms build a competitive advantage for software-based features, ones ultimately used to bolster ...

Creating a customer-centric culture hinges on empowering employees, fostering open communication and investing in their ...

Companies such as Amazon, Canva, Meta, Notion, and Mayo Clinic are saving over 38 hours a week with Dovetail's new products and features that fully automate data analysis and insight discovery across ...