Chains have been expanding in different areas of the health care sector. However, their varying results have raised questions ...

Health care organizations have long tried to enlist physicians in their effort to control or reduce costs. One effective means for doing so is to create an incentive system that rewards physicians for ...

For customer service operations today, artificial intelligence has become an essential component of responsible customer ...

It’s time for organizations to take a new approach. by Constance Noonan Hadley and Sarah L. Wright In recent years, the huge ...

Know what to listen for—and how to respond. by Ethan Burris, Benjamin Thomas, Ketaki Sodhi and Dawn Klinghoffer To manage the ...

If companies listen to employees the way they do customers, they can increase retention and engagement. by Eric Anicich and ...

Jackson announced her ambition to sit on the Supreme Court when she was just a teenager. Now she is the first Black woman to ...

Eight hallmarks of meaningful board engagement—and the challenges associated with each by Lynn S. Paine and Suraj Srinivasan ...

Too often, leaders revert to controlling behavior in order to quickly reduce costs, which comes at the expense of people, purpose, and genuine gains in productivity. This “power-over” paradigm is the ...

Choosing FMs has a big impact on cost and the capabilities of your generative AI applications. There is no one-size-fits-all ...

Product managers, designers, and engineers comprise the “product trio” and work together to ensure that the product ...

In some situations, it’s an option well worth considering. by Reshmi Paul, Heidi Smith, Samantha Hellauer and Shoma Hayden ...